Thank you for choosing Buck Leather Co Ltd for your sports and leather apparel needs. Contact our proficient customer service team at info@buckhyde.com or contact us at +44 74 01 00 0915 within 14 days from the day of receiving your order. We are committed to providing you with the finest quality products and exceptional service. In the event that you need to return an item, we have established the following return and refund policy:
1. Prioritizing your Satisfaction:
Greetings from Buck Leather Co Ltd! We are dedicated to ensuring your utmost satisfaction with every purchase. Should your experience not align with your expectations, our well-defined return and exchange policy is here to streamline the process. Please acquaint yourself with the following guidelines for a seamless journey.
2. Welcoming Returns and Exchanges:
Our commitment extends beyond crafting leather products; it encompasses creating positive experiences for you. While we hope every item you receive is impeccable, we understand that preferences can evolve. Here are the key points to note:
- Items must be returned in their original, unused state, complete with all original tags, packaging, and accompanying accessories.
- We accept returns, refunds and exchanges for damaged products only and be process as per relevant policies of return, refund and exchanges.
- Customized or personalized items are generally non-returnable unless a manufacturing defect or error on our part is evident.
- Items acquired during special promotions or clearance sales may be subject to distinct return conditions.
3. Initiating a Return or Exchange
To initiate a return or exchange, please adhere to the following procedure:
- Contact our proficient customer service team at info@buckhyde.com or contact us at +44 74 01 00 0915 within 14 days from the day of receiving your order.
- Provide your order number and precise details of the item(s) earmarked for return or exchange.
- Our adept customer service representatives will guide you through the process and, if applicable.
4. Return Shipping Protocol
- For non-defective returns or exchanges, the onus of return shipping expenses falls on the customer.
- We strongly recommend utilizing a traceable shipping method to ensure the secure return of your items.
- In instances of defective or incorrect items, specific return shipping instructions will be furnished.
5. Refund and Exchange Procedure
- Upon the receipt and examination of the returned item, we will commence processing your refund or exchange.
- Refunds will be credited to the original payment method within minimum 15 business days after receipt of the returned item.
- Exchanges will be dispatched once the returned item has been received and processed.
6. Non-Returnable Items
- Intimate or personal goods
- Perishable or consumable products
- Gift cards
7. Addressing Damaged or Defective Items
Contact our proficient customer service team at info@buckhyde.com or contact us at within 14 days from the day of receiving your order. If you encounter a damaged or defective item, please promptly notify us at info@buckhyde.com or contact us at +44 74 01 00 0915. We are committed to swiftly resolving such occurrences to your satisfaction.
8. Contact Information
For any queries or assistance related to the return process, our dedicated customer service team can be reached at info@buckhyde.com or contact us at +44 74 01 00 0915. Your comfort is our priority.
Note: This return and refund policy is subject to change. Any updates will be communicated on our website, so we encourage you to review the policy periodically to stay informed about any modifications.
Thank you for shopping with Buck Leather Co Ltd. Your satisfaction is our top priority, and we look forward to serving you with exceptional products and service.
