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BUCK LEATHER CO LTD

Warranty Policy

1. Standing Behind Our Craftsmanship

Greetings from Buck Leather Co Ltd! We take immense pride in the quality of our leather products, and your satisfaction is our utmost priority. This warranty policy is designed to provide you with a clear understanding of the coverage we offer on our items. Please take a moment to familiarize yourself with the following guidelines.

2. Warranty Coverage

  • We warrant that our products are free from defects in material and workmanship under normal use and conditions.
  • This warranty extends to the original purchaser of the product and is not transferable.

3. Warranty Policy

Items covered by this policy (products for which Buck Leather Co Ltd specifies “This service or extended warranty can only be returned for a refund within 30 days if the service or warranty has not been used or redeemed.”) can be returned provided the service or warranty has not been used or redeemed. To be eligible for this policy, a return must be initiated by Buck Leather Co Ltd within 30 days from the invoice date.

4. What the Warranty Covers

Our warranty covers defects arising from normal use and includes:

  • Stitching defects
  • Structural defects

5. What the Warranty Does Not Cover

  • Damage resulting from misuse, abuse, or negligence
  • Normal wear and tear
  • Unauthorized alterations or repairs
  • Accidental damage or loss

6. Warranty Claim Process

  • If you believe your product is covered under warranty, please contact our customer service team at info@buckhyde.com or contact us at +44 74 01 00 0915
  • Provide your order number, product details, and a description of the issue.
  • Our team will guide you through the warranty claim process, which may include returning the product for inspection.

7. Repair, Replacement, or Refund

  • Depending on the nature of the defect, we will determine whether the product will be repaired, replaced, or refunded.

8. Exclusions

This warranty policy does not cover:

  • Cosmetic imperfections or variations in the leather, as these are inherent characteristics of natural materials.
  • Products purchased from unauthorized sellers.

9. Limitation of Liability

  • Our liability is limited to the repair, replacement, or refund of the product, as determined by us.
  • We are not liable for any indirect, consequential, or incidental damages arising from the use of our products.

10. Contact Us

For warranty-related inquiries or assistance, please contact our customer service team at info@buckhyde.com or contact us at +44 74 01 00 0915. We’re here to address your concerns.

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