Introduction

Buck Leather Co Ltd strives to ensure a seamless experience for our valued customers. Our Return Merchandise Authorization (RMA) policy is designed to facilitate the return process for eligible items. Please take a moment to familiarize yourself with the guidelines outlined below.

2. Initiating a Return

• To initiate a return, customers must first obtain a valid Return Merchandise Authorization (RMA) number from Buck Leather Co Ltd.
• This RMA number is essential for efficient processing and helps us track and manage returns effectively.

3. Eligibility for RMA

• Items eligible for return must fall within the scope of our return policy as specified in our general Return Policy.
• An RMA can be requested for products that meet the criteria outlined in the specific RMA request form.

4. RMA Request Process

• Customers seeking an RMA should contact our customer service team at info@buckhyde.com or contact us at +44 74 01 00 0915
• Please provide details about the product, order number, reason for return, and any supporting information that helps us understand the issue.

5. RMA Issuance

• Upon review of the RMA request, Buck Leather Co Ltd will issue a unique RMA number.
• This RMA number, along with detailed instructions for the return process, will be communicated to the customer.

6. RMA Packaging and Shipping

• The item being returned must be securely packaged to prevent damage during transit.
• Customers are responsible for the cost of return shipping unless specified otherwise in our general Return Policy.

7. RMA Inspection and Processing

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
• If the returned item is found to be in compliance with our RMA policy, we will proceed with the appropriate action, such as replacement, repair, or refund.

8. Timeframe for RMA Request

• RMA requests must be initiated within 30 days from the date of purchase or as specified in our general Return Policy.

9. Exceptions

• Certain products may have specific RMA conditions based on their nature, warranty status, or other factors.

10. Contact Us

If you have any questions or require assistance related to the RMA process, please reach out to our customer service team at info@buckhyde.com or contact us at +44 74 01 00 0915. We’re here to provide the support you need.